Refund & Cancellation Policy

You can cancel your subscription at any time from your account billing settings, or by emailing [email protected]. When you cancel, your plan stays active until the end of the current billing term and then does not renew. We do not charge a cancellation fee.

Because Kleomai is a digital service delivered immediately, our refund terms are:

• New subscriptions: if the Service does not work as described, contact us within 7 days of your first payment and we will investigate and issue a refund for that payment if we cannot resolve the issue.
• Renewals: if you were charged for a renewal you did not intend, contact us within 7 days of the charge and we will refund it, provided the plan has not been substantially used in the new term.
• Duplicate or erroneous charges: refunded in full once verified.
• Partial periods: we do not pro-rate refunds for time already elapsed in a term, except where required by law.

Approved refunds are returned to your original payment method through Razorpay. Once we approve a refund, it is typically credited within 5 to 10 business days, depending on your bank or card issuer. We will confirm by email when a refund is initiated.

Email [email protected] from the address on your account with your organization name and the charge in question. We respond to refund requests within 3 business days.